CASE STUDY
Providing
the University of Oxford with Lean IT training and consultancy
Summary of work
ELS was contracted by the IT Dept., Department of
Engineering Science, University of Oxford to provide Lean IT training and
consultancy. During the scoping meeting two courses with 11 students on each
course and three follow on workshops were identified as the requirements. The
two courses were the APMG LITA (Lean IT Association) syllabus with one workshop
designed for leadership & management and the other two workshops designed
for how an A3 planning and problem solving sheet is put together. The complete
contract was delivered between 20 Jun – 25 Oct 16.
Background
The head of the IT Dept. needed to improve the efficiency
and effectiveness of the way the department provided IT service to the Department
of Engineering Science, University of Oxford. He wanted to bring the department
together to work more as a team to deliver a better service to its customers.
He was familiar with Lean and felt that it would be the best vehicle to achieve
his aims.
Approach
The delivery of APMG LITA courses to
the members of the department was seen as the best approach. It not only
provided the department with a standard and recognised performance capability
but also gave the members of the department CPD by means of a formal
qualification and a sense that the employer was investing in them as employees.
As well as the courses the follow on workshops were designed to help embed Lean
thinking and promote a sense of team working into the department culture.
Conclusion
The courses and workshops were well received by all who were
involved with the head of department stating
‘…the
team found the training to be both interesting and engaging. Throughout our
experience working with ELS we have found them to be flexible, responsive and
helpful. Administratively ELS are reliable and straightforward to deal with and
we consider the training and consultancy services offered to be of a high
standard.’
www.elsbusinesstraining.co.uk
www.elsbusinesstraining.co.uk